Vanguard Medical FAQs

We’re here to help you understand your medical devices, so we’ve compiled a list of frequently asked questions.

NICE1

After surgery, patients may experience a nerve block lasting 12 to 48 hours, causing temporary loss of feeling. To check, touch the back of your hand to the wrap’s interior for temperature. If the wrap still doesn’t feel cold, our cold therapy unit can adjust to 5 different temperature levels. For temperature adjustments, contact our troubleshooting line at 203-836-7536.
Yes, you can travel with the unit. However, the water in the reservoir will need to be emptied prior.
Yes, you can safely use the machine overnight. It’s designed with time and temperature regulation, cycling between running and resting. The cold therapy unit will cycle for 10 hours before automatically shutting off. To ensure it runs throughout the night, turn the unit off and on and start a new session before going to bed.
The screen will show a message indicating fluid needs to be added.
Please call our product troubleshooting line at 203-836-7536.
It’s recommended that you place a thin layer or dressing between the wrap and your skin when using it.
Yes, you can use regular tap water temporarily. If you run out of solution, please contact us for a free replacement bottle.
Yes, you can! Please call our customer service line to discuss your options.

DVT

Yes! Our DVT sleeves are TSA-approved.
The fully charged battery can last up to 20 hours with continuous use. However, extreme temperatures, whether hot or cold, and altitude can affect battery life.
If you’ll be sitting or sleeping for over an hour, it’s recommended that you wear the DVT sleeves.
The risk of developing DVT is highest when you’re inactive, so feel free to use it as much as you’d like when immobile.
You get to keep the device! No need to return it.

Step 1: Make sure the device is firmly attached to your leg. The garment should fit snugly around your leg during use. Refer to the quick start guide or user manual for proper fitting instructions.

Step 2: If the device still inflates improperly, remove it from your leg. Connect it to the provided power supply cord and let it charge for at least 3 hours. After charging, reapply it to your leg following Step 1 instructions, turn it on, and let it run for 5 minutes. If the problem continues, contact customer service for a replacement.

It usually takes approximately 3-4 hours to fully charge a depleted battery when the device is powered off.

Important Notices Regarding Cold Therapy and the NICE1 Device

Vanguard Medical empowers our patients by providing as much information as possible. Below are some contraindications and cautions to be aware of while using your NICE1 Cold Compression Therapy device.

Contraindications

NICE1 or any cold therapy device should not be used by patients that:

  1. Have significant vascular impairment in the affected region (e.g., from prior frostbite, diabetes, arteriosclerosis or ischemia).
  2. Have acute paroxysmal cold hemoglobinuria or cryoglobulinemia.
  3. Have Raynaud’s disease or cold hypersensitivity (cold urticarial).

Caution

  1. 1.Never push objects of any kind into the therapy unit through the frame.
  2. 2.Never spill liquid of any kind on the therapy unit.
  3. 3.Do not overflow the reservoir.
  4. 4.If the unit gets wet, unplug the it from the wall and allow to dry before use.
  5. 5.Only use the supplied power supply and power cord.
  6. 6.Do not operate the unit if it has any noticeable or physical damage or is leaking fluid.
  7. 7.Do not operate the unit with a damaged or frayed power cord.
  1. 8.Do not use near equipment that generates electromagnetic or other interference, as this may be harmful to the unit or other devices.
  2. 9.Do not smoke while using therapy wraps or use wraps by an open flame.
  3. 10.Do not stick a finger or any other foreign objects into the fan or unit reservoir.
  4. 11.Do not drink or ingest the solution that has been circulating in the system.
  5. 12.Do not drop or cause impact to the therapy unit.
  6. 13.Do not apply the therapy wrap so tightly as to restrict blood or fluid flow.

Warnings

  1. 1.The unattended use of NICE1 by children or incapacitated persons may be dangerous.
  2. 2.If unusual swelling, skin discoloration or discomfort occurs, immediately discontinue use of the NICE1 and consult a healthcare professional.
  3. 3.Therapy wraps should never be directly applied to an open wound or breached skin.
  1. 4.Follow the prescribed instructions of your physician for the frequency and duration of treatment.
  2. 5.Use only NICE1’s approved therapy wraps.
  3. 6.Immediately stop compression therapy if you experience any sense of discomfort, numbness or tingling of the limbs.

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